Eating disorder chatbot shut down after it sent ‘harmful’ advice. What happened – and why it failed – has an even bigger lesson.
What went wrong with NEDA’s Tess chatbot. (Illustration by Nathalie Cruz for Yahoo / Photo: Getty Images) After 24 years in service, the National Eating Disorders Association (NEDA) has announced that the volunteer-based helpline will be closing. Visitors to the organization’s website will have two options: explore their resource database or consult Tessa, a chatbot …
